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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
let me know if you are facing any problem with windows 10 basically windows 10 comes wth automatic wndows updates and if you agree to upgrade from windows 7 or 8 then only it will upgrade to windows 10. Let me know if you do not like i can walk you through to roll back to your original windows.
you do not have to continue with membership if you dont wish to however if you have any billing related question feel free to contact customer care they are kind enough to help you out.
I will only be able to assist you with your technical issue which you have posted, i hope you understand.
I will give the steps now to roll back to your old windows version from windows 10.
To roll back your Windows 10, go to your PC Settings, by typing Settings in the taskbar search bar, next to the Windows icon, and clicking on Settings. It will open the PC Settings. Select ‘Update and Security’.
The Update and Security option opens. Here you will see options like Windows Update, Activation, Backup, Recovery and Windows Defender. Click on ‘Recovery‘.
This will open the Recovery settings window for your PC. You will see 3 options:
Click on ‘Go back to previous version of Windows’. In this case you see Go back to Windows 8.1.
Microsoft will then ask for your feedback and the reason to uninstall Windows 10.
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