How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I am trying to get my emails past Oct 18th. I rcvd a msg

Customer Question

I am trying to get my emails past Oct 18th. I rcvd a msg that day that someone was trying to access my acct from unknown device, so they stopped them. I changed my password ***** suggested. However, since then, not a single email has posted.
Yet, while trying to reach them, I found my new emails, formatted differently, but made the mistake of responding to one of them, and now I can't get back there...cause I found it accidentally, and can not retrace my steps. Help, please.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Related Computer Questions