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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9850
Experience:  Computer Technician
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I was working yesterday, Oct. 26, with RANDY IT Tech. I have

Customer Question

I was working yesterday, Oct. 26, with RANDY IT Tech. I have been unable to use the HP Printer.
I can talk or use chat.
Thanks James
Submitted: 1 year ago.
Category: Computer
Expert:  Randy Computer Tech replied 1 year ago.

You will need to change wireless printer network setting (SSID) since we changed your router wifi password.

Connect printer with router via ethernet cable
On any computer on the network, search for network printer in "add printer"
It will show IP address of printer (example;
Put IP address in browser's address bar
You will see your printer set up config. screen
change wireless settings under "Network settings"
Remove the hard wire cable from router that connects to printer.
Now search again "Add a printer"
follow the directions.

Customer: replied 1 year ago.
1. I believe that the ethernet cable is one of the yellow cables. Right?
2. Where do I find the words " add printer"
3. Since I am unable to print the instructions you have provided in the above changes, I will be slow to do each step
among the list.
4. Perhaps I will have to take several hours to proceed to the end of the list.
5. My printer is out of service. I will have write this list before beginning
6. You may want to allow me some patience.
Customer: replied 1 year ago.
Customer: replied 1 year ago.
Please connect me with the Tech Support assigned to my problem
Customer: replied 1 year ago.
Please request the Tech Support expert to communicate with James
Customer: replied 1 year ago.
Subject: Today I sent an e-mail to the Tech Support Rep. assigned to my problem suggesting that the problem be removed from the backlog. I placed the problem on the list because I thought the symptom was due to the fix when in fact it was tue to a
disconnected cable. In the e-mail I suggested he do so (which he already recognized as a duplicate).IThank you for the service you provide. James
Customer: replied 1 year ago.
Expert:  Randy Computer Tech replied 1 year ago.

Thats great news!

Please let me know if you need any other assistance.

Please take a moment to rate my service positively by clicking one of the stars at the top of the screen then click on submit.

Thank you very much!