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My computer was locked up by a fack company can you help

Customer Question
unlock it...
my computer was locked up by a fack company can you help unlock it
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
10/27/2015
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 39,439
Experience: Over 20 years of consulting to the IT industry
Verified

Hi there and welcome

Can you tell me please exactly what your computer is now doing or saying?

Thank you

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Customer reply replied 2 years ago
it says I neeed a pass word to unlock it witch I don't have
Customer reply replied 2 years ago
is Richard there
Customer reply replied 2 years ago
can anyone read this
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

Hi there,

Sorry it was 12 hours until you replied and I was not online.

Can you do the following please.

First, can you turn off the computer

turn it on and keep tapping F8 until you get to a menu.

Choose Safe Mode.

This should get you into Windows in Safe Mode (you wont have internet but it is not needed for this).

Once in, click Start, and type in

System Restore

Press enter and follow the onscreen instructions to perform a Restore from the last Restore point.

Once completed, tell me if you can now start into Windows normally please.

Thank you

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Customer reply replied 2 years ago
it won,t let me do what you said to do it says loading window files then goes to the part that says password *****
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

You get this when choosing Safe Mode?

IF so, whats the make and model of the computer?

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Customer reply replied 2 years ago
it is a emachine modlel#el1352g
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, power off the computer.

Then hold ALT and with it held, turn on the computer and keep tapping F10

Are you able to get to a recovery manager?

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Customer reply replied 2 years ago
I says edit boot options
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

you need to hold ALT when you turn it on and tap F10

Did you hold ALT while doing this?

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Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, it should have gone to the recovery manager..

Power it off, power it on and only keep tapping F11.

What then happens?

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Customer reply replied 2 years ago
it says launch repair
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, run the repair and when it has completed, let me know what you then see please.

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Customer reply replied 2 years ago
what should I do next
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

run the repair and when it has completed, let me know what you then see please.

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Customer reply replied 2 years ago
it went to startup repair then startup repair cannot repair this computer automatically
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, do you have the recovery disks that came with the computer with you now?

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Customer reply replied 2 years ago
no sir it got misplaced
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, you are going to either have to order a new batch of recovery disks by calling Acer (which own e-Machines now) on 1-***-***-****.

Or let me know if you can get hold of a windows 7 disk?

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Customer reply replied 2 years ago
I have one coming from a company
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

ok, we need this disk so let me know when you have it please

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Customer reply replied 2 years ago
ok thank you
Tech Support Specialist: Richard, Computer Specialist replied 2 years ago

your welcome

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Richard
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 39,439
39,439 Satisfied Customers
Experience: Over 20 years of consulting to the IT industry

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