How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37555
Experience:  Over 20 years of consulting to the IT industry
32989067
Type Your Computer Question Here...
Richard is online now
A new question is answered every 9 seconds

I tried to reset my computer, and now it won't come on.a box

Customer Question

I tried to reset my computer, and now it won't come on.a box opens saying press Carl alt del to restart but this t work
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please the make and model of the computer?

Thank you

Customer: replied 1 year ago.
Lenova
Expert:  Richard replied 1 year ago.

Thanks

Can you remove the power cable and then hold the power button in for 60 seconds then release.

Then connect thew power cable and try to turn it on

Tell me if it then starts correctly please.