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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I purchased a genuine CD 7 professional and because of some

Customer Question

My name is ***** ***** I purchased a genuine CD for windows 7 professional and because of some problems I had to format my C drive and reinstall windows 7 as a result microsoft is now saying that my product key is not valid. It's been on this computer for a long time , why do I have to buy a new windows to get a valid product key. Thank you
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there Judy and welcome

Are you still installing from the original CD that you purchased?