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My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.
Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected
By the way, how have you created the user?
Is it an online or local account.
An online account is one which is created using your Microsoft Email ID. Your mail ID will be shown under user name if its a online account.
A local account is one simply created on local computer.
So please let me know the profile type.
If you are a advanced user. You can download password ***** disc from below link and reset Windows password.
Extraxt zip file > Burn image to disc > Boot computer from disc and do as in below video
Its an easy process, but if you are normal user, you may find difficult to do above process. On that case you may contact me. I shall assist to fulfill the process.
Hope you are doing good. I wish to know the status of this call as its still opened state. Would you please let me know if my above post helped or not
Waiting for your reply