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Andy, Computer Consultant
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an iPhone 6S. When I try to enter the app store, it

Customer Question

I have an iPhone 6S. When I try to enter the app store, it asks for my password, then tells me it is incorrect, and suggests I change the password. When I do that, and retiurn to the app store with my new password, it again tells me it's incorrect. This has been going on for months, despite many efforts to change the password. What can I do?
Submitted: 1 year ago.
Category: Computer
Expert:  A. Stevens replied 1 year ago.

Hi, I am A. Stevens here to help with your question!

The first thing I would try to do is to change the password ***** the Apple ID website instead of on your phone

You can do that by clicking this link and following the prompts