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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need display an device drivers updated on my gateway

Customer Question

I need display an device drivers updated on my gateway laptop NE 1B series. I am trying to use Microsoft 10 thanks
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi, My name is ***** ***** i will be assisting you

are you facing a problem only with display drivers or all device drivers

Customer: replied 1 year ago.
I can not get any thing need all says Microsoft
Expert:  Michelle replied 1 year ago.

ok as of now you are on windows 10 desktop.. is that correct

Expert:  Michelle replied 1 year ago.

i see you posted a phone call request however installation of drivers will require remote assistance

so i can remote connect via remote service and install the drivers for you

Expert:  Michelle replied 1 year ago.

let me know if that would be fine as rather than paying for phone service , it would be better to opt for remote service so that i can install the software for you

Expert:  Michelle replied 1 year ago.

let me know if that would be fine

Customer: replied 1 year ago.
go ahead
Expert:  Michelle replied 1 year ago.

ok before i send the remote service offer, let me know is the model NE1B...or are we missing out a digit in the model#

Customer: replied 1 year ago.
NE71B series
Expert:  Michelle replied 1 year ago.

are we chatting on the same windows 10 computer

Customer: replied 1 year ago.
No my I phone
Expert:  Michelle replied 1 year ago.

ok so on windows 10 pc are you able to reach the windows desktop

and is the windows 10 pc connected to internet

Customer: replied 1 year ago.
just nothing works can get on Internet or anything
Expert:  Michelle replied 1 year ago.

how did you install windows 10

via windows update

or from a iso image on a disc or flash drive

Expert:  Michelle replied 1 year ago.

how is the laptop connected to internet..if its via wifi ,i would suggest to connect it to the router via lan cable

let me know once done

Customer: replied 1 year ago.
Connected to router
Expert:  Michelle replied 1 year ago.

if its connected to router, type windows update in the search box and click on windows update option

click on check for updates and run windows update

let me know if it runs the windows update or not

Customer: replied 1 year ago.
Windows update
Expert:  Michelle replied 1 year ago.

let me know if it runs windows updates or not

Customer: replied 1 year ago.
I can type anything I can't get search box up nothing works
Expert:  Michelle replied 1 year ago.

are you able to open internet explore\edge

Customer: replied 1 year ago.
Can't do anything nothing works can't pull up anything!
Expert:  Michelle replied 1 year ago.

ok give me a moment

Expert:  Michelle replied 1 year ago.

thanks for your patience

let me know that before upgrading windows did you backup your data as its recommended to do a data backup before upgrading windows

Customer: replied 1 year ago.
It is backed up
Expert:  Michelle replied 1 year ago.

ok as i checked gateway themselves have not releases windows 10 compatible drivers for this model

however usually in such cases the existing windows 8 drivers should work

in such a case our first try would be to update the existing drivers

if that fails then windows will have to be rolled back to 8.1

Expert:  Michelle replied 1 year ago.

right click on the start button ..click on device manager

let me know if you see any yellow signs against any of the drivers in the device manager

Customer: replied 1 year ago.
My computer will not do anything I click windows icon in lower left bottom left nothing works nothing opens !!!
Expert:  Michelle replied 1 year ago.

so if i understand that after installing windows 10 it has never worked correctly

is that right

Customer: replied 1 year ago.
Can u just please put windows 8 back windows 10 Big mistake
Customer: replied 1 year ago.
CORRECT
Expert:  Michelle replied 1 year ago.

turn off laptop and unplug power cord and battery

keep the ON button pressed for 10 secs

wait fora minute

plug in battery and power cord and turn on

once you reach windows 10 desktop, check if start button opens the menu or not

if not we will have to roll back to windows 8

Customer: replied 1 year ago.
Ok
Customer: replied 1 year ago.
No same as before nothing
Expert:  Michelle replied 1 year ago.

lets try a rollback

hold down the shift key and while holding it down ,press the power button once and release both the power button and shift key together

let me know what screen you get

Customer: replied 1 year ago.
It turned off computer
Expert:  Michelle replied 1 year ago.

hold down shift key and restart computer

Customer: replied 1 year ago.
R u still there?
Expert:  Michelle replied 1 year ago.

yes

Customer: replied 1 year ago.
Ok it's doing something
Expert:  Michelle replied 1 year ago.

it should come up with a screen with option for troubleshooting

Customer: replied 1 year ago.
No back to same desktop screen
Expert:  Michelle replied 1 year ago.

ok lets give a try once more...press the shift key and press power button just once and release it quickly

Customer: replied 1 year ago.
Ok blank screen
Customer: replied 1 year ago.
Now it's turned off
Expert:  Michelle replied 1 year ago.

ok no worries..give me a minute

i will share the recovery steps for this model

Expert:  Michelle replied 1 year ago.

please confirm that did this laptop come with windows 8 preloaded or you had earlier version like windows 7 or xp on it and upgraded to windows 8

Customer: replied 1 year ago.
Come with windows preloaded
Expert:  Michelle replied 1 year ago.

restart computer and as soon as the computer restarts tap the f11 key

let me know what screen you get

Customer: replied 1 year ago.
Screen just darken a little still on desktop
Expert:  Michelle replied 1 year ago.

restart computer and hold down the alt key and when you see the gateway logo tap the f11 key

so alt key and f11 key should be pressed when the computer is restarting

it should load the factory image

Customer: replied 1 year ago.
Black to same desktop except darker screen ( I have to put in password ***** get to desktop do u want both key held down whole time restarting
Expert:  Michelle replied 1 year ago.

hold down alt key and as soon as you see gateway logo tap the f11 key

Expert:  Michelle replied 1 year ago.

it should come up with factory image option

its really strange that its not coming up

either a shift restart sequence or alt f11 sequence should work on this case

also did you create any recovery discs

Customer: replied 1 year ago.
I have logo at bottom of screen on screen still darker I have side bar with setting to left of screen when I tap window logo left bottom
Customer: replied 1 year ago.
An half of windows 8 tile
Expert:  Michelle replied 1 year ago.

what happens if you click on windows 8 tile

Customer: replied 1 year ago.
I have a blinking curser in search bar at bottom of screen which was put there after download
Expert:  Michelle replied 1 year ago.

can you type in it troubleshooting

Customer: replied 1 year ago.
have screen
Expert:  Michelle replied 1 year ago.

click on troubleshooting and let me know what options you get

Customer: replied 1 year ago.
Programs. Hardware ware an sound network and Internet system and security at bottom left recovery help a support. Security
Expert:  Michelle replied 1 year ago.

click on recovery

Expert:  Michelle replied 1 year ago.

let me know what you get next

Customer: replied 1 year ago.
Ok advance recover tools
Expert:  Michelle replied 1 year ago.

ok when you click on advanced recovery tools what options are there

Customer: replied 1 year ago.
Create recovery drive. Open system restore. Configure system restore
Expert:  Michelle replied 1 year ago.

click on open system restore

Expert:  Michelle replied 1 year ago.

is there any option to rollback to windows 8 or reset pc

Customer: replied 1 year ago.
Want me o click next
Expert:  Michelle replied 1 year ago.

yes

Customer: replied 1 year ago.
It has restore computer to state it was before up date The. Box it has windows update (twice)
Expert:  Michelle replied 1 year ago.

ok so does it have a date before you ran the windows 10 update

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
There is a date of file 10/23/2015
Customer: replied 1 year ago.
Where it say type Critical update I don't know if it means it will restore 10or8i hope 8
Expert:  Michelle replied 1 year ago.

well this might not help as its a date after windows 10 got installed

but we can try it

select it and click next and follow onscreen steps

Expert:  Michelle replied 1 year ago.

let me know once done

Customer: replied 1 year ago.
It is still in. System restore is initializing should this take this long?
Expert:  Michelle replied 1 year ago.

yes as neither start menu and cortana were not working this might take time

Customer: replied 1 year ago.
Ok will u still be here
Expert:  Michelle replied 1 year ago.

yes i will be here

however just for your assurance if the system restore does not work for another 10 mins you can shut down laptop by holding the power button

then turn it on and tap f11

if you reach windows desktop with search box try the below

press Ctrl Shift and Esc keys together it will launch task manager click on file and select run new task now type in control.exe and hit enter.

Control panel will be launched now on the control panel windows click on the search box and type in recovery and hit search you will see the first icon as recovery click on it, after that you click on the link below on the same window “If you are having problem with your PC, go to settings and try resetting it”.

Now you will see 3 options

let me know what are the options you get

Customer: replied 1 year ago.
It say it didn't restore
Expert:  Michelle replied 1 year ago.

ok...well in that case try the next set of steps i have listed above about pressing ctrl shift and esc keys

follow the steps and let me know the options you get

Customer: replied 1 year ago.
My computer does not work Done charge my card
Expert:  Michelle replied 1 year ago.

it seems the windows boot files have been corrupted

you would need recovery discs to load back windows 8

if you created recovery discs let me know and i will walk you through the process

if not you will need to contact gateway and order the discs