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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5206
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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Does Microsoft call when a virus or hack has occurred on a

Customer Question

Does Microsoft call when a virus or hack has occurred on a PC?
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. They do not call and the call you have received is a "tech support scam" where they want the users to beleive them; when they do they remote in and ask for $200 to $300. These usually originate from India (you can tell that by the accent). Microsoft will never call you to tell you that they have detected a problem or that your computer is hacked or that it is being used for illegal activities. If you have paid them; you can initiate refund via your bank as they are aware of this scam. Let me know if you have any further questions; if not then a rating by clicking on the star icon from the top of this page will be greatly appreciated. Thanks