How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Why will photo 13 download but not open or run

Customer Question

why will photo 13 download but not open or run
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Please explain the problem a bit more in detail. Are you able to open photos or you are doing some editing job.

Customer: replied 1 year ago.
I have lodged onto adobe to download photoshop 13 i have a serial no and pass code, it will down load but will not open, the files appear to be their but i can not open then and their is no shortcut on the screen. Adobe advised to uninstall it and reload which i have done four times. I tried their free trial and had no problems which is why i perched it.
Customer: replied 1 year ago.
I can not open photoshop at all
Customer: replied 1 year ago.
Michelle are you still their
Customer: replied 1 year ago.
I can only think that you can not answer my question, so I do not expect to be charged for this non service.
Expert:  Michelle replied 1 year ago.

would it be fine if i remote connect and help you with the installation