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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17677
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I have PS E 10 and 12. I have difficulty loading a picture

Customer Question

I have PS E 10 and 12. I have difficulty loading a picture into both of them. Sometimes it works for one and not for the other. I keep the PSE 10 because it has a function I like and don't have on the 12.
Additionally, the 10 will freeze up and I will have to restart it.
any clues as to what is happening?
Submitted: 1 year ago.
Category: Computer
Expert:  Pete replied 1 year ago.

Hello,

You should only have one version of PSE installed at any time to avoid conflicts such as this.

If you can provide an error message or some event logs I would have a better idea of what is going on.

Alternatively, let me know if you would like me to remote in and investigate the problem?