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Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2753
Experience:  CCNA, A+, MCSE with over 12 years experience.
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I need help. I am 760 years old and not very computer savvy.

Customer Question

I need help. I am 760 years old and not very computer savvy. Someone advised that Microsoft 10 would be better. I downloaded it for free. It Has BEEN a nightmare. It basically took over my computer and did thinks to it to the point I can no longer use it. It took my tool bar away on YAHOO, ERASED ALL OF MY BOOKMARKS, TURNED THE PICTURE SIDEWAYS ON MY COMPUTER SCREEN AND MADE MY MOUSE NEARLY INOPERABLE. i WAN THIS THING OFF OF MY COMPUTER now. you FOLKS ADVERTISED IT WAS EASY TO REMOVE SO LETS DO IT. thanks ***** ***** ***********
Submitted: 1 year ago.
Category: Computer
Expert:  Byron replied 1 year ago.

Hi Larry. My name is***** you for your question and the opportunity to assist.

If your screen is still not oriented properly try this to get it corrected.

While holding down the Ctrl and Alt keys on your keyboard press the up arrow key to straighten the picture.

If it has been less than 30 days since the upgrade to Windows 10 here are the steps to follow to roll back to Windows 7.

Click the Start button (icon in lower left corner of screen) and select Settings.

On the Settings page select Update & Security.

From the vertical menu on the left select Recovery.

On the right side of the page, under Go Back to Windows 7, select Get Started.

You'll be asked why you want to go back. Follow the steps to complete the rollback.

Customer: replied 1 year ago.
the star button was taken off my computer as well.
Expert:  Byron replied 1 year ago.

OK. Here's another way to do it.

On your keyboard hold down the Windows logo key (just to the left of the spacebar) and press R

The Run box will open.

In the text area type exactly: ms-settings: and click OK

You will then see the option to select Update & Security

Expert:  Byron replied 1 year ago.

Hi Larry. Did the rollback complete successfully, including the screen?