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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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The offer to upgrade to Windows 10 kept showing up on our

Customer Question

The offer to upgrade to Windows 10 kept showing up on our Windows 7 laptop. So we did. What a disaster - after a week or so, the pc didn't work, so restored Windows 7 and we lost almost everything. The techs at Office Max where we bought a new laptop, with Windows 10, couldn't recover the lost data on our old PC. HELP - has all our pictures, tax returns, etc.
Thank you
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Hello & Welcome to JustAnswer. May i connect with you remotely to check the issue directly?

Customer: replied 1 year ago.
Just connected the problem laptop. Nothing will open on it. Can you still connect to it?
Expert:  Kamil Anwar replied 1 year ago.

What's the current screen you're seeing on it?

Customer: replied 1 year ago.
The menu screen, the one with the icons
Expert:  Kamil Anwar replied 1 year ago.

Hold windows key and press R - tell me if you see run dialog?

Customer: replied 1 year ago.
did that; message box to type in program, document, etc, appeared, so entered "explorer" & got libraries.
Expert:  Kamil Anwar replied 1 year ago.

re-do it and type iexplore.exe and hit enter. Tell me if you can get to internet explorer

Customer: replied 1 year ago.
Our Home Page came up & we have the web address bar now. (I'm not real pc savvy, so please be patient).
Expert:  Kamil Anwar replied 1 year ago.

Don't worry. Now type www.logmein123.com

on it; hit enter to go that site; and tell me when you see the box asking for a six digit code.

Customer: replied 1 year ago.
ok, that happened. The Support Connection wants a 6 digit code.
Expert:  Kamil Anwar replied 1 year ago.

type the code: 676662 - click start download and run/open the downloaded program

Customer: replied 1 year ago.
did that, but can't determine if download is complete. If the "click" didn't work, tell me to do it again.
Expert:  Kamil Anwar replied 1 year ago.

please click the downloaded file support-logmeinrescue (save and run it)

Expert:  Kamil Anwar replied 1 year ago.

what do you see when you press CTRL + J key?

Customer: replied 1 year ago.
Privacy & security
Customer: replied 1 year ago.
Logmein rescue is disconnected
Expert:  Kamil Anwar replied 1 year ago.

Click the link below and run/open the downloaded program:
https://secure.logmeinrescue.com/R?i=2&Code=880024

Customer: replied 1 year ago.
We're chatting on the new pc & trying to recover lost data on the old pc. When I entered the above link on the problem pc, "bing" showed up. Is that what you want? Run/open isn't shown anywhere.
Customer: replied 1 year ago.
we're now on the problem pc, too - didn't know you were also using e-mail to communicate. Unfortunately, time ran out & disconnected the session.
Customer: replied 1 year ago.
didn't know you were sending e-mails in addition to this chat format. Unfortunately, the delay exceeded 6 minutes wait time & we disconnected on that link you sent.
Customer: replied 1 year ago.
do we have to start all over again?
Expert:  Kamil Anwar replied 1 year ago.

Hello. Sorry; there was on issue on my side connecting to the internet. Are you still available? Thanks