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Andy
Andy, Computer Consultant
Category: Computer
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I am vijai. I have toshibe laptop bought from Bestbuy store

Customer Question

Hi I am vijai. I have toshibe laptop bought from Bestbuy store last Jan 2015. But i am switch on my laptop. It shows yellow screen. I am not view any clear image. It affected by virus. Can you please help me, How should i resolve the issue?.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
Hi I am vijai. I have Toshiba laptop bought from Best buy store last Jan 2015. But i am switch on my laptop. It shows yellow screen. I am not view any clear image. It affected by virus. Can you please help me, How should i resolve the issue?.
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,

I'm sorry about the issue. When did this issue first occur?

Are you able to open any program?

If you shut down the laptop, then turn it back on, then right away, when the first screen appears, does it show yellow or show normal?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
No, When i switched on the Laptop, it shows yellow screen not only any program. Every where yellow appears my laptop when i switch on the laptop.
Expert:  Viet - Computer Tech replied 1 year ago.

Is the battery removable on this laptop? If yes, can you shut down laptop and remove battery for a few minutes, then reinstall and then turn on, and check?

When you move the laptop's lid back & forth, does yellow go in & out?

Please reply at the box below. Thank you.

Customer: replied 1 year ago.
removable one. i can try to remove battery for a few minutes and let you know the status. Thank you
Expert:  Viet - Computer Tech replied 1 year ago.

You're welcome. OK, please try, then let me know. When you are available, please reply at the box below to continue troubleshooting. Thank you.

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