How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask CompDoc Your Own Question
CompDoc, Information Systems Manager
Category: Computer
Satisfied Customers: 39
Experience:  I have been in the computer industry for over 20 years. From a PC technician, to network administrator, and a Director.
Type Your Computer Question Here...
CompDoc is online now
A new question is answered every 9 seconds

When I power on my PC, this message comes up and NOTHING

Customer Question

when I power on my PC, this message comes up and NOTHING else:
The Installed program cannot start. Click ok to turn off the computer.
Submitted: 1 year ago.
Category: Computer
Customer: replied 1 year ago.
it acts like it is trying to load the windows screen, and then this message appears
Expert:  CompDoc replied 1 year ago.

Sorry your having an issue. Here are some steps to try.

Try the below methods:

Method 1:

Run startup repair from Windows recovery option, you may refer the below link for the steps: How do I fix a boot (startup) problem?:

Method 2:

Perform system restore from system recovery options: System restore: frequently asked questions:

To boot the computer in windows recovery environment, you may refer the below link:

What are the system recovery options in Windows 7?

Expert:  CompDoc replied 1 year ago.

The computer was not shut off properly and that almost certainly damaged or corrupted some system files - though it's hard to tell which ones. It could have also caused some hardware or driver damage, but that's even harder to determine in general and especially in its current condition. We'll have to take this one step at a time to identify and resolve the problem the simplest way possible. If you have a genuine Vista Installation Disk, that will work for what we need to do - otherwise if it is a Recovery Disk from the manufacturer (or an OEM installation disk), we'll need to make a Repair Environment Recovery Disk as described to do these tasks as you have no other access at the moment and the disk should work since the system boots to the disk and not to Win 8 on the hard drive.

Do you know when this problem began?

Customer: replied 1 year ago.
sometime in June
Expert:  CompDoc replied 1 year ago.

Have you tried any of the 3 steps above? With a corrupted system there are not alot of options and I assume you have data that you want off that drive?

Customer: replied 1 year ago.
can I do this to a thumb drive? my laptop does NOT have a dvd drive
Customer: replied 1 year ago.
I am going to try them now, and yes, i have a LOT of files on the PC that I do not want to lose
Expert:  CompDoc replied 1 year ago.

To get the data you could move the drive to another computer as a slave and get your data and just reinstall the operating system.That way you dont lose anything.

Yes you can

Expert:  CompDoc replied 1 year ago.

You want to tread lightly having files you want or need. Thge more you reboot the greater chance of having an issue. Add ing the drive to another computer as a second drive or taking to a shop and having them do it is your best option of data recovery.

Expert:  CompDoc replied 1 year ago.

Once you have your data you can do whatever you need to. I highly recommend crashplan or another online backup service. They run around $60 a year but then in this situation you could just go online with any device and retrieve your data.

Expert:  CompDoc replied 1 year ago.

An external drive is the same mechanical drive and they are not a guarantee. I have have had them go bad and you still lose data. The online services are the best way. There is also dropbox etc where you can store the data and if you have a hard drive or corruption issue your data is still somewhere online and obtainable.

Expert:  CompDoc replied 1 year ago.

Expert:  CompDoc replied 1 year ago.

I have used carbonite and crashplan with great results.

Expert:  CompDoc replied 1 year ago.

Just checking in.