How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Since we fixed the monitor issue I am having an issue with

Customer Question

Since we fixed the monitor issue I am having an issue with seeing pictures/graphics in my email in Outlook 2010. Have poked around trying to find an answer but no luck with what has been suggested. Then I remembered, I have just answer!
Submitted: 2 years ago.
Category: Computer
Expert:  Cody replied 2 years ago.

So when opening an email that should have pictures, there is nothing there? or just like an X where the picture should be?

Customer: replied 2 years ago.
Customer: replied 2 years ago.
It is either a box with an x or that the little weird graphic.
Customer: replied 2 years ago.
Any ideas for me. Have a hubby that wants to go get a bite of dinner soon.
Customer: replied 2 years ago.
Guessing you are very busy. I'll sign off for now and come back on either later tonight or during the day tomorrow.
Expert:  Cody replied 2 years ago.

Open Outlook and create New Email.

Click on File< Options< Mail.

On the right hand side of the page click on Editor Options< Advanced< Display Email Content.

Uncheck the option Show Picture Placeholders and click Ok.

Expert:  Cody replied 2 years ago.

If you're not comfortable messing with Registry we can setup remote session.

In registry go to HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Outlook\Security\OutlookSecureTempFolder

In here there should be a directory to a hidden folder, go to this folder and delete everything in here.

Customer: replied 2 years ago.
I already did the first step you mentioned. It wasn't checked to begin with. For this second step when I go to the folder I'm not seeing a Outlook Secure Temp Folder
Expert:  Cody replied 2 years ago.

You have to look in registry to find it.

Example mine is located here: C:\Users\%username%\AppData\Local\Microsoft\Windows\INetCache\Content.Outlook\4ASNAJJ7\

Expert:  Cody replied 2 years ago.

I found that location by opening registry and going to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Security\OutlookSecureTempFolder

Yours maybe different for the version number, yours maybe 12.0 or 13.0 etc.