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Shefin
Shefin, Computer Support Specialist
Category: Computer
Satisfied Customers: 5367
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Why is windows 10 causing a black screen during the download

Customer Question

Why is windows 10 causing a black screen during the download
Submitted: 1 year ago.
Category: Computer
Expert:  Shefin replied 1 year ago.

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Are you able to get into Windows login screen?

May I know the make and model number of your computer?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Toshiba laptop
Expert:  Shefin replied 1 year ago.

Hi,

Are you able to get into Windows login screen?

Thank you.

S H E F I N

Customer: replied 1 year ago.
No
Expert:  Shefin replied 1 year ago.

Hi,

Please try the following and let me know the result.

Remove all external devices, CDs, AC Adapter and battery from the computer. Keep the AC Adapter and battery unplugged.
Hold the power button down for 20-30 seconds. (Nothing will appear on the display and none of the lights will light up.)
Plug in the ac adapter ONLY. (Please note that a power indicator light should be lit on the ac adapter when it is plugged in).
Normally power on the notebook.
If the unit does not power on, remove the ac adapter and insert the battery into the system.
Plug the ac adapter back into the system, the battery charging indicator light will light up.

Thank you.

S H E F I N

Customer: replied 1 year ago.
Can you call me on my cell phone at(###) ###-####or domI have to call you
Expert:  Shefin replied 1 year ago.

Hi,

I apologize that I cannot contact you by phone this time. Can you follow the instructions I have given?

Thank you.

S H E F I N

Customer: replied 1 year ago.
I just tried to do what you told me. Now it brought up today's date Thursday , October 15 ....wrong Tim 9:58
Expert:  Shefin replied 1 year ago.

Hi,

Are you able to get into Windows? Issues is with the time and date only?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Shefin I'm not getting anywhere with this process.
Customer: replied 1 year ago.
No progress at all . How can I get a live person. This has not help me.
Expert:  Shefin replied 1 year ago.

Hi,

Please let me know the exact response you are getting while turning on the computer.

Thank you.

S H E F I N

Customer: replied 1 year ago.
The computer just advised to uninstall macafee security and it is now uninstalling. It said it is not uninstalling correctly
Expert:  Shefin replied 1 year ago.

Hi,

The computer is recovered from black screen and working. Right?

Thank you.

S H E F I N

Customer: replied 1 year ago.
Expert:  Shefin replied 1 year ago.

Hi,

Please uninstall McAfee, it may not compatible with Windows 10. Set the time by following the instructions in the link below.

http://www.tenforums.com/tutorials/6408-time-change-windows-10-a.html

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!
S H E F I N

Customer: replied 1 year ago.
How do I set the time. Windows 10 is still not working
Expert:  Shefin replied 1 year ago.

Hi,

Are you in Windows 8? Can I access your computer remotely and check the issue?

Thank you.

S H E F I N