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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37545
Experience:  Over 20 years of consulting to the IT industry
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In forwarding an e-mail with a picture I am getting an error

Customer Question

In forwarding an e-mail with a picture I am getting an error message about the picture. This is from yesterday and I don't know how to get rid of this error message. I can't find the forward which caused the problem to erase the picture so what do I do?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

Can you tell me please which email program you use and the exact error you receive?

Thank you

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard