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Viet - Computer Tech
Viet - Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 38221
Experience:  Ten years of computer support. Microsoft MCP & CompTIA A+ certifications. Windows 10 8 7 Vista XP etc.
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I forgot my pass word to my computer I changed it today why

Customer Question

I forgot my pass word to my computer I changed it today why do y'all charge I have never been charged before I just need my password
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hi,
I'm sorry about the issue. I'm an independent computer tech.
What's the model of your computer?
Can you please confirm it has windows 8 (or another windows version)?
Does it show an email address at the password/login screen?
Please reply at the box below. Thank you.

Customer: replied 2 years ago.
Toshiba lap top windows 8. Yes it is***@******.***
Expert:  Viet - Computer Tech replied 2 years ago.

Thank you. On a working computer (or tablet or smartphone), have you tried to change / reset your Microsoft account password ***** the website https://account.live.com/ResetPassword.aspx using that hotmail email address as shown on the problematic computer. Then try that password ***** the problematic computer.

Please reply at the box below to continue troubleshooting. Thank you.

Customer: replied 2 years ago.
I will try
Expert:  Viet - Computer Tech replied 2 years ago.

OK, please take your time. By the way, do you have any data / files on this laptop that you need to keep? Or do you have backup?

Please take your time to try my suggestion. If it does not work, I will provide another solution.

When you are available, please reply back at the box below to continue troubleshooting. Thank you,

Expert:  Dan replied 2 years ago.

.

Expert:  Viet - Computer Tech replied 2 years ago.

Please reply back at the box below when you are available to continue. Thank you.