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Ask Tejas A. Tandel Your Own Question
Tejas  A. Tandel
Tejas A. Tandel, Computer Software Engineer
Category: Computer
Satisfied Customers: 21
Experience:  computer engineering
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I have Chrome. Recently updated. Was working fine, but

Customer Question

I have Chrome. Recently updated. Was working fine, but yesterday and today it will not launch/open from taskbar or desktop or start menu(ap)
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Has the computer restarted yet after updating?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Customer: replied 2 years ago.
No error message, just nothing happens. The update was about 3 months ago, so the comp has been re-started many times since. No remote session
Expert:  Viet - Computer Tech replied 2 years ago.
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions.
Have you tried to uninstall / reinstall Google Chrome?
And/or have you tried to do a system restore?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
please provide the written instructions
Expert:  Viet - Computer Tech replied 2 years ago.
Do you know how to uninstall / reinstall Google Chrome?
If that does not work, do you know how to do a System Restore?
Please reply at the box below. Thank you.
Customer: replied 2 years ago.
Forget it. And because I am not satisfied, I expect no charge for this question
Expert:  Viet - Computer Tech replied 2 years ago.
I'm sorry. Is there any issue? Did you see my previous suggestions? It would be a lot easier and quicker if I can fix the issue directly for you; we guarantee our service, so don't worry. Please let me know. Thank you.
Customer: replied 2 years ago.
Clearly, the only objective here is to charge me. I have made it clear I do not want remote access. I have made it clear I want a refund. I also do not need an e-mail with each reply here.
Expert:  Viet - Computer Tech replied 2 years ago.

I'm sorry. Remote support is only optional and since you do not want that, I was providing you written instructions. Did you see it? And there is no additional cost at all, and we guarantee our service. Please let me know. Thank you.

Expert:  Tejas A. Tandel replied 2 years ago.

Hi Sir, Please go to the link given below.

https://www.youtube.com/watch?v=N2laI-8sktA

if it does not work for you, Please let me know.