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Wes, Consultant
Category: Computer
Satisfied Customers: 962
Experience:  Bachelor's Degree in Computer Science, 20+ years experience.
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My computer has the Help_Decrypt, that encrypts my data. The

Customer Question

My computer has the Help_Decrypt, that encrypts my data. The hackers that inserted this will remove the encryption for $500.00. If there is a way to remove the encryption I believe I need to run in safe mode to use malware removal software.
My A88XM-Plus F8 does not boot to safe mode. Is there another way to boot in safe mode?
Submitted: 1 year ago.
Category: Computer
Expert:  Wes replied 1 year ago.

Hi there, it sounds like you've encountered the Crypto-Locker spyware. How long ago were you infected?

Expert:  Wes replied 1 year ago.

The issue here is that removing the infection... won't unlock your files... however, there *may* be a way to recover those files without paying the ransom if you're close enough to when they've been encrypted or changed.

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