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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36777
Experience:  Over 20 years of consulting to the IT industry
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How do I eliminate the advertising on my upgrade to Windows

Customer Question

How do I eliminate the advertising on my upgrade to Windows 10?
Submitted: 1 year ago.
Category: Computer
Expert:  Richard replied 1 year ago.

Hi there and welcome

There is no actual advertising added within windows 10, so it sounds like you may have an infection.

Where exactly are you seeing this advertisement?

Please let me know

Expert:  Richard replied 1 year ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.

Thanks,

Richard

Customer: replied 1 year ago.
I do not accept! Please ensure they is no further charge!
Expert:  Richard replied 1 year ago.

There is none as you did not accept as it is optional as I indicated.

But we can then solve this here at no extra cost...

Can you reply to my question please?

There is no actual advertising added within windows 10, so it sounds like you may have an infection.

Where exactly are you seeing this advertisement?

Please let me know