How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I need help with Internet Explorer. I cannot open files on

Customer Question

I need help with Internet Explorer. I cannot open files on Internet Explorer and sometimes the information does not appear when I have initiated a search.
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry about the issue. When did this issue first occur?
is there any erorr or message?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you
Customer: replied 1 year ago.
I am uncomfortable with a remote support session and I am also uncomfortable with this whole process. This is not how I understood this process would proceed. I want to stop the process and I want my $5 back. Please acknowledge that my money will be refunded.
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is a lot quicker and easier for you as I will do all the troubleshooting steps for you. Otherwise, I will provide written instructions you can use for troubleshooting this issue.
Please let me know your option. Don't worry, we guarantee our service. Thank you.
Customer: replied 1 year ago.
I want to cancel my question and I want a refund. I have not set up an account with a username and password ***** the Order History route to a refund will not work for me. Please cancel; sorry this was not what I was expecting and I am uncomfortable with this whole procedure.Account # ***** and Order ID# *****