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Hello my name is***** do not rate until we are finished. I look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. How old is the computer? What is the exact and entire error it is giving you now?
Ok that is good since it should stll be under warranty for the next 30 days if you need a part, What is the exact and entire error it is giving you now?