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My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.
I am sorry to hear that you are having this issue.
Try these steps, if it does not work let me know the model number of your Asus Memo Pad please>
Make sure Asus is turned off, and there is more than 10% of battery life available. Then press and hold the "Power button" until you see the boot menu.
Select option “clear user data”(Using "Volume Up/ Volume Down" key to select, and "Power" button to make the selection).
The device will begin restore the factory mode process.
Okay, what is the model number of your Asus Memo Pad please?
okay, thank you.
Follow the steps in this link please>>CLICK HERE<<