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Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5209
Experience:  8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
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I upgraded from windows 7 to windows 10. every thing was ok

Customer Question

i upgraded from windows 7 to windows 10. every thing was ok until today when i tried to open the computer and i got a password ***** I don't remember the password ***** i never wanted to have it password *****
How can i get back into the computer bypassing the password *****? so i can continue working on it?
i am sending this from a different computer
Submitted: 1 year ago.
Category: Computer
Expert:  Kamil Anwar replied 1 year ago.

Is it showing any email address on the password ***** screen? If it is; please type me that e-mail address here. It seems like the last time you used it; you may have tried to install an app from a microsoft store which required you creating a microsoft account.

Customer: replied 1 year ago.
Expert:  Kamil Anwar replied 1 year ago.

Please access this email from any device you have access to and look for an email from Microsoft. You will see a numeric code in the e-mail; type that to me here.

Customer: replied 1 year ago.
i did everything you said nothing worked. is was cut off
Expert:  Kamil Anwar replied 1 year ago.

May i connect with you remotely now to do this myself?