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Techie_Ben
Techie_Ben, Software Engineer
Category: Computer
Satisfied Customers: 1773
Experience:  Software Engineer and Support Professional
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Help! first time even I;m locked out of my yahoo account &

Customer Question

help! for the first time even I;m locked out of my yahoo account & am doing a lot of business with it - I need to get back in asap!
Submitted: 1 year ago.
Category: Computer
Expert:  Viet - Computer Tech replied 1 year ago.

Hi,
I'm sorry about the issue. Is there any error or message?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 1 year ago.
I do live online support. Can I connect remotely to your computer, so I can troubleshoot the issue directly on your computer together with you? Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I was fooling around to try & change my email print format & change password & next thing you know I was locked out of my yahoo account - not my computer - just my yahoo account - it won't accept anymore passwords - I couldn't understand what was going on
Expert:  Viet - Computer Tech replied 1 year ago.
What happens when you try to reset your yahoo account password ***** the yahoo email website? Is there any error or message?
I can connect remotely to your computer and troubleshoot / fix your yahoo email issue directly through your computer's screen together with you.
Please reply at the box below. Thank you.
Customer: replied 1 year ago.
I am ready to do anything to get back on Yahoo - it is very important to me - it was a big surprise I get booted off - whatever it takes
Customer: replied 1 year ago.
I am willing to do anything to get back on Yahoo - I need it for my jobs for everything - I can't understand what happened
Customer: replied 1 year ago.
you can connect to my computer - it shouldn't take too long to get me back on Yahoo
Expert:  Viet - Computer Tech replied 1 year ago.
Thank you. Please accept the remote support offer, then please click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=b0c1c350-4683-4412-b849-de7ac1403ab0
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.
I've already clicked the $ 19 box several times!
Expert:  Viet - Computer Tech replied 1 year ago.
Sorry; please just click on the website below in order to connect with me remotely:
http://www.justanswer.com/remotedesktop/join.aspx?Session=b0c1c350-4683-4412-b849-de7ac1403ab0
, then allow the Elsinore.ScreenConnect program to download/run/open when prompted at the bottom.
Note: If it does not connect within 5 minutes, then please reply at the box below and let me know. Thank you
Customer: replied 1 year ago.
oh, after a few tries it said" this account cannot be set online...like what?
Expert:  Viet - Computer Tech replied 1 year ago.
Before it said "this account cannot be set online...", what did it say previously? Thank you.
Customer: replied 1 year ago.
looking for remote bot
Expert:  Viet - Computer Tech replied 1 year ago.
I'm sorry, it seems your computer cannot connect with me, let me open the issue to other experts. Thank you.
Expert:  Techie_Ben replied 1 year ago.

Hello. If you're there now we can try a remote session to review your problem. Let me know and I'll send you the link. Thanks,