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Jins M. N.
Jins M. N., Computer Support Specialist
Category: Computer
Satisfied Customers: 2549
Experience:  Qualified Computer Professional - 12+ years experience. Expert in Computer Hardware & Graphic Design
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I have a Uber acct on my phone --XXXX. 'To help my boyfriend

Customer Question

I have a Uber acct on my phone XXX-XXX-XXXX. 'To help my boyfriend I installed Uber on his phone XXX-XXX-XXXX but it is my information. So they are always looking for Mary but Bob is waiting which is scary for the female drivers and when they communicate it goes to my phone not his. I have tried to uninstall it on his phone and reinstall so "he" can register but it keeps telling us his number has already been registered. How do I get my information disassociated to his telephone number so he can reregister with his information? He is temporarily using Uber daily so this is very important! Thanks, Mary
Submitted: 1 year ago.
Category: Computer
Expert:  Jins M. N. replied 1 year ago.

Hello Sir/Madam. Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Please remember these things when we deal with your issue. It may take more than one step/answer to solve a problem. So If my answers don’t work or if you are not satisfied, please don’t Rate my answer as Bad or Poor Service, but please Reply back to me by clicking the “Continue Conversation” or “Reply” button and I will gladly continue to help. Remember, only Rate answer after you are 100% Satisfied. Please do not rate an answer, if you are not satisfied.

He can simply Edit his profile info and I hope it will resolve the issue.

To update the profile information, please login on and click on “Edit”.

On this page he can edit:
- email
- phone number
- address
- password

He can also make these changes right in his app under "Profile" by clicking the edit pencil on the top right corner.