How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Bryan Your Own Question
Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11968
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
Type Your Computer Question Here...
Bryan is online now
A new question is answered every 9 seconds

When i turned my computer on the mouse arrow was gone and i

Customer Question

when i turned my computer on the mouse arrow was gone and i am unable to get it back
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

What exactly shows up on the screen now? Are you able to get to the desktop screen itself?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
windows 10- screen comes up and thern desktop
Expert:  Bryan replied 1 year ago.

OK; what's the make and model of your computer, please?

Keep me posted.

Customer: replied 1 year ago.
hp pavilion
Expert:  Bryan replied 1 year ago.

Hmm, I'm afraid I'm not available to take phone calls at the moment, and so will forward your question to our other experts who can assist further via a phone call. Please do not rate until your issue has been resolved.

Thank you.

Expert:  Bryan replied 1 year ago.

Also, please do a hard reboot of the computer now, as follows:

Press and HOLD down the Power button on the laptop for atleast 15 seconds, until it switches off completely (with a tick sound.)

Next, press the Power button one more time to switch the laptop back on, and allow it to boot up one more time. Does it make any difference to your issue?

Do let me know.