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Bryan, Computer Support Specialist
Category: Computer
Satisfied Customers: 11825
Experience:  8+ years of professional support for tech-related issues, including computers, email and software.
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I just bought a lenovo today just to put my games on. no

Customer Question

I just bought a lenovo today just to put my games on.
no matter what I do the dvd dawer will not open. Help
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

What's the model of your Lenovo computer, please? Also, please do this now:

On your desktop screen, click on the folder (yellow) icon at the bottom taskbar; when a folder window comes up, RIGHT-CLICK on the CD/DVD drive listed on the left side (under My PC/Computer), and select "Eject". Are you able to eject the drive all right this way?

Please reply back to me below. Thank you.

Expert:  Bryan replied 1 year ago.

If you need more help, please use the Reply box to continue our conversation.

Otherwise, I'd appreciate it if you could kindly take a moment to RATE my service by clicking on (and submit) a star rating at the top of this page. Thank you!

Customer: replied 1 year ago.
No it will not open here either. this really sucks when the experts can't help
Expert:  Bryan replied 1 year ago.

Hmm, no issues. Now, please check carefully - do you see a tiny hole at the front of the CD/DVD drive itself? If so, please use a pin-shaped object and firmly insert it into the hole; let me know if this ejects the drive all right.

Keep me posted.