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Having an problem trying to fix a fraudulent review

Customer Question
for my business. Can you...
Having an problem trying to fix a fraudulent review for my business. Can you help?
Submitted: 2 years ago.Category: Computer
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Answered in 2 minutes by:
9/28/2015
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,686
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

What is the link to the review in question?

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Customer reply replied 2 years ago
its a google review for Ricahrd's By The Sea. The name of the reviewer is Walter Landry. I have no idea who this person is.
I want google to remove it, because it fits the guidelines of defamation as well as detrimental to the business. I also want to know who the reviewer is so I may contact this person to make them aware this is a federal offense to use a fictitious name to post a fraudulent review. I want to be sure this does not reoccur.
Customer reply replied 2 years ago
Sorry, Its Richards By The Sea
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

This maybe difficult, Google won't provide you with the IP address used. There is no way of finding out who actually posted this, anyone can create a fake account and use a free hotspot.

How long ago did you flag the comment?

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Customer reply replied 2 years ago
When it first happened and just recently. I believed I fell under the guidelines of defamation.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

I flagged it as well, however Google gets countless flags each day so this process could take awhile or they maybe simply disagreed with the request.

If you want to pursue it further, you can request it be removed for legal reasons here. https://support.google.com/legal/answer/3110420?rd=2

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Customer reply replied 2 years ago
They did disagree with the request. It is the reason I am still chasing this elusive reviewer. Google allows this with no recourse from the owner. If you do not know who the reviewer is, there is no way of defending yourself. You become a sitting duck for anyone who wants to destroy a solid reputation. I thought you may know of another route to clear this up. I was aware of the opportunity to subpoena Google for this information. I was reluctant to do so, it may be the only avenue.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

Other than that last option, I do not know of any other way.

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Customer reply replied 2 years ago
Ok, was hoping you had more than I had.
Customer reply replied 2 years ago
Thanks
Customer reply replied 2 years ago
I am now having an issue with your rating. I learned nothing new. The information you had was on googles website;
not something I wish to pay for. You did nothing bad just did not provide anything extra. I know how important good ratings are, this is what my issue is from the start. I do not want to damage you but I do not wish to pay for anything I already got for free.
Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago

I will escalate this to customer service and they will be able to take care of this for you.

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