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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5559
Experience:  B.Sc. Computer Science with Honors
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Screen has a square. Inside is a blue circle with snowflake

Customer Question

Screen has a white square. Inside is a blue circle with snowflake design. Gives my name and asks for password. Do not know what password ***** wants. I cannot get out of this screen and so cannot use my computer
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

I am sorry to hear that you are facing problem with your computer as you are unable to login.

Please explain the screen login a bit more in detail. What software is it or its the windows login screen, etc.