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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2279
Experience:  Systems Administrator
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After sevareal on-line prompts from Microsoft, I recently

Customer Question

After sevareal on-line prompts from Microsoft, I recently accepted the offer of a free upgrade to Windows 10 for my home PC and down loaded the upgrade. Now on start up the password ***** screen appears but my Bluetooth mouse and keyboard do not appear to be connecting. What shoul I do ?
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.
This will be easier to troubleshoot via a remote session, would that work with you?

Customer: replied 1 year ago.
Hi Cody,
How woulld the reomote session work?
I am currently corresponding from my work computer and the problem is with my home computer which I can't use.
Expert:  Cody replied 1 year ago.

It would need to be on the PC that's having issues, can you not get on the Internet with that PC?

Are you able to plug a wired keyboard/mouse into PC temporarily?

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 1 year ago.
Hi Cody,
It doesn't appear that you can help me fix the problem so I will take the issue up with Microsoft and/or Lenovon if I can.
Actually it was Microsoft support I was seeking when I blundered onto your web-site.
We live and learn.
Expert:  Cody replied 1 year ago.

Ok sounds good.