How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask arsufi2002 Your Own Question
arsufi2002, Computer Support Specialist
Category: Computer
Satisfied Customers: 1257
Experience:  MCSE, RHCE, IBM System X Server Certified
Type Your Computer Question Here...
arsufi2002 is online now
A new question is answered every 9 seconds

Dell desk top personal computer had been locked by a

Customer Question

dell desk top personal computer had been locked by a previous administrator a year ago and we cannot use it
Submitted: 1 year ago.
Category: Computer
Expert:  arsufi2002 replied 1 year ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Note: You may only use the rating button when issue get resolved...

If you by change got disconnected from chat session, you may either check your mail or reload this page where its bookmarked

Expert:  arsufi2002 replied 1 year ago.

As mentioned, Does computer works on Windows Xp?

Expert:  arsufi2002 replied 1 year ago.

If so, Let me know whether previous user used Windows built in administrator profile or a different username which is having administrative privileges..

If he uses other user with administrative privileges, You may just reboot and load windows in Safe Mode. Once computer loads in safe mode, you can see an administrator user. Click on Administrator and see if you can login to computer. If you login successfully then you may change the other user password ***** this administrator profile..

Note: The above method is applicable for Windows Xp only.

If you have any kind of query, please reply


Expert:  arsufi2002 replied 1 year ago.

Dear sir,

I am just checking to see if my suggestion helped or not

Please reply when you are back


Expert:  arsufi2002 replied 1 year ago.

Dear sir,

Have you given up

Please reply at least my suggestion helped or not. So that i can close this question