How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cody Your Own Question
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2279
Experience:  Systems Administrator
Type Your Computer Question Here...
Cody is online now
A new question is answered every 9 seconds

My start up menu won't respond. I've restarted, shut down

Customer Question

My start up menu won't respond. I've restarted, shut down and done everything I know to do. All this started after installing Windows 10
Submitted: 1 year ago.
Category: Computer
Expert:  Bryan replied 1 year ago.

Hi, and thank you for asking your question.

This is a known bug with Windows 10 users, and we will need to run a Powershell command to resolve the issue.

May I set up a quick remote session, which will allow me to connect directly to your screen and assist you with the issue?

Please reply back to me below. Thank you.

Customer: replied 1 year ago.
How do we set up the remote session? I am certainly not an expert on the computer
Expert:  Bryan replied 1 year ago.

No issues, let's get started with the remote session now. Please open up the following link:

Click 'I agree', then download the remote tool when prompted. An 'Elsinore Screen Connect' file will be downloaded by your browser (at the very bottom of your Chrome window.)

OPEN/RUN the file from your downloads, and I'll be connected.

If you face any issues, just reply back to me below.

Thank you.

Expert:  Bryan replied 1 year ago.

Thank you for the remote session. Do keep me posted on the results at your convenience, please. Thanks!

Customer: replied 1 year ago.
Start menu working. Still no Netflix or Hulu. Most of APPS not available on start menu
Expert:  Bryan replied 1 year ago.

Hmm, this is a tricky one. Let me open up your question to our other experts now, who will be able to assist you further with this issue; you will be automatically notified by email when another expert picks this up.

Please do not rate until your issue has been resolved. Thank you.

Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

Making sure I understand the issue, some apps are not showing up on Windows 10 start menu?

Expert:  Cody replied 1 year ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.

Customer: replied 1 year ago.
I received assistance from a JusrAnswer rep and he got the start up menu working but my apps like Hulu, Netflix to mention a few disappeared. We restarted the computer but still not working. All problems started with Windows 10 install.
Expert:  Cody replied 1 year ago.

Can we setup a remote session sometime to troubleshoot?