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Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
what is the make and model of the computer?
Thanks for the info.
opne mycomputer or thispc and let me know how much space is available on c drive.
yes i am. 341 Gb out of 444GB is that correct?
you have windows 8 or 8.1 let me know that and since how long the computer is running slow ans sluggish.
did you ran a virus scan and chek for malware?
From the Windows 8 Start screen, type "Restore." The top result in the right-side Search panel should be "Create a restore point." Even though that's not what we're doing today, that's the choice you want to make. It opens the Control Panel to the Systems Properties dialog's System Protection tab Tap the first button on that property sheet: System Restore. This opens a wizard-like dialog, the first page of which says "Restore system files and settings" Next, you'll see a dialog with a choice of system restore points Hit Next. Now you'll see the "Confirm your restore point" dialog," which lets you do exactly what it says. Note you can tick the "Show more restore points" box to do just that. You're also prompted to save any open files and make sure your Windows Password ***** Click Finish. You'll then see a final warning dialog telling you that once started, the System Restore cannot be interrupted, with another confirmation button for continuing the process. Click Yes. Next you'll see a progress timer saying Restoring System, after which a full-screen Windows Update-like screen will display, saying "Please wait while your Windows files and settings are being restored." The process will run through initializing, restoring the registry, and then it will restart.
If this doesnt help let me know i can manually check the settings and make necessary changes so that the computer runs faster using remote assistance service.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($15). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
minimal one-time flat fee ($15)
let me know so that i can give you the remote link to run and i can fix the computer right in front of you.
no problem we can take the payment later. I will give you the remote link.
click here to run remote tool
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