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Hi, and thank you for asking your question.
Did you purchase the books on any specific device, e.g. Kindle?
Please reply back to me below. Thank you.
I see; did you purchase the books from any specific service, e.g. Amazon?
Keep me posted.
Okay. I'm afraid that I'm not familiar with this service, so I'll open up your question to our other experts now. You will be automatically notified by email when another expert picks this; please do not rate until your issue has been resolved.
Can you open book in Windows as there KOBO app for Windows
If you already tried it, i wish to have a remote session with your computer so that i can better analyse issue. IF you are ok please download and run Remote Desktop tool from below link
1: Click Above link
2: Click I Agree button
3: Click Download
4: Double click downloaded file to run
Wish you a good day..
Have you downloaded the tool from above link
Also will you be available at this time
Have you given up the question..
Have you given up
I will be online for next 2 hrs. If this is a suitable time, please respond