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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2279
Experience:  Systems Administrator
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I have 4 offices. two in Georgia and two in texas. main

Customer Question

I have 4 offices . two in Georgia and two in texas . main server is in Texas. my company has got us ne surface pro 3. At times while signed into theVpn they run fairly well but at the moment it is super slow. I have my IT guy trying to figure out what is going on . any ideas that will help resolve this. this is my speed test without VPN upload5.71 download30.20 and 22ms ping and when connected upload22 mbps and download 16mbps and 611ping ms
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Are you using the traditional Microsoft VPN setup?

Customer: replied 1 year ago.

im not sure but trying to find out

Expert:  Cody replied 1 year ago.

If you are

go to control panel ---> network and sharing center --> change adapter settings --> right click on the vpn and go to properties --> networking tab --> ipv properties --> advanced --> make sure use default gateway on remote network is unchecked.

Customer: replied 1 year ago.

I had to uncheck

Expert:  Cody replied 1 year ago.

Ok, once that is unchecked, you will need to disconnect from VPN if it was already connected. Then connect again and test the speed.

Customer: replied 1 year ago.

it was disconnected when I unchecked but it want connect now

Expert:  Cody replied 1 year ago.

What's the error that comes up?

Customer: replied 1 year ago.

no error message it just has a quick pop up that say connectin. I check in network setting and its disconnected

Expert:  Cody replied 1 year ago.

It connected fine before you unchecked that box tho? Unchecking that should not cause the VPN to stop working.

Customer: replied 1 year ago.

yes

Expert:  Cody replied 1 year ago.

Switch that setting back and test it.

Customer: replied 1 year ago.

still no connect

Expert:  Cody replied 1 year ago.

Can you have your IT person delete and setup the VPN again with that use remote gateway unchecked? Without access to the firewall I don't think I will be much help on troubleshooting the connection of the VPN.

Expert:  Cody replied 1 year ago.

Are you still needing help?

Customer: replied 1 year ago.
No and thanks
Expert:  Cody replied 1 year ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

Expert:  Cody replied 1 year ago.

Checking in, do you need any more help with this; if not please rate.

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