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Jason Jones
Jason Jones, Computer Expert
Category: Computer
Satisfied Customers: 16201
Experience:  Over 10 years of professional experience.
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I have a dell inspirion running windows10.1. I cannot read

Customer Question

I have a dell inspirion running windows10.1. I cannot read my external hard drive lacie rugged that was used previously with a mac. also my usb mouse is not reading. please help
Submitted: 1 year ago.
Category: Computer
Expert:  Jason Jones replied 1 year ago.

Hello,

I will be the person helping you today.

I can see that you may need a little bit of extra help.

May I ask if you still need help with this problem? If so, may I start a screen sharing session on your computer and help you resolve the problem?

Once the remote session begins, we will be able to communicate via a chat window on your computer.

Thank you,
Jason

Customer: replied 1 year ago.
sure, start a screen sharing session
Expert:  Jason Jones replied 1 year ago.

Thank you. I will get that ready for you. After you accept the offer for the remote session, the remote link will be posted here.

Customer: replied 1 year ago.
I accept the offer for the remote session.
Expert:  Jason Jones replied 1 year ago.

You can accept by clicking the button that says, "Accept this offer" in the remote session area.

Customer: replied 1 year ago.
I accepted the offer and updated payment.
Expert:  Jason Jones replied 1 year ago.

The accept is not showing on my end. Please, click the "Accept this offer" button. Thank you.

Customer: replied 1 year ago.
I did, more weirdness.
Customer: replied 1 year ago.
can u help or should u refund?
Expert:  Jason Jones replied 1 year ago.

I can send up the refund if you wish.

Customer: replied 1 year ago.
id rather proceed, but it doesn't look like I'm able to accept this offer.
Customer: replied 1 year ago.
just refund me
Expert:  Jason Jones replied 1 year ago.

If you wish, I can remote in and help you accept the offer before we begin.