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Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2254
Experience:  Systems Administrator
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I got a message this a.m. saying my Microsoft 10 was ready.

Customer Question

I got a message this a.m. saying my Microsoft 10 was ready for downloading. I had an appointment so...started down load an left. Must have been wrong thing to do. Can' t. Start up
Submitted: 1 year ago.
Category: Computer
Expert:  Cody replied 1 year ago.

Hello. My name is ***** ***** I will be assisting you today.

What brand of a PC do you have, is it a desktop or laptop? When you power it on, the power light blinks 3 times? Does anything ever come up on the monitor?

Customer: replied 1 year ago.
My machine is a Toshiba laptop. I get the blinks, no Chang in black (not on) screen.
Expert:  Cody replied 1 year ago.

Unplug power cable, take the battery out for 30 seconds. Then plug everything back in and power it on.
Same thing happen?

Customer: replied 1 year ago.
I have removed battery. Will do again.
Customer: replied 1 year ago.
I did the battery thing again, no change.
Customer: replied 1 year ago.
I did the power cord
Customer: replied 1 year ago.
It's booting, thanks
Expert:  Cody replied 1 year ago.

Awesome, you're logged into Windows now?

Customer: replied 1 year ago.
Slowly but surely. I seem to be downloading 10.
Expert:  Cody replied 1 year ago.

Nice. good to hear

Expert:  Cody replied 1 year ago.

I hope I’ve provided the information you were seeking. If you are happy with my service, please provide a rating. If not, please let me know so l can continue to help you. Thank you.

Customer: replied 1 year ago.
Good service with clear answers. Very good answer for my problem.
Expert:  Cody replied 1 year ago.

If you're satisfied please provide a rating to close out the case. It was a pleasure working with you.

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