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Have recently downloaded Windows 10 but having printer

Customer Question
problems. Message received back 'cannot communicate...
Have recently downloaded Windows 10 but having printer problems.
Message received back 'cannot communicate with the printer' 'turn enable bi-directional support on in the printers properties dialoge box'.
However after visiting the printer's properties am unable to locate bi-directional support?
Regards
Ross Fowler
Submitted: 2 years ago.Category: Computer
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Answered in 1 minute by:
9/23/2015
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,753
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

What is the make and model of the printer?

Is it connected using usb to the computer?

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Customer reply replied 2 years ago
Canon MP620 and connected using USB
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Thanks for the info please let me know the windows 10 version as well 32bit or its 64 bit.

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Customer reply replied 2 years ago
32 bit operating system, x 64 based processor
Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

Turn off the printer power and uninstall the existing printer from the devices and printing folder and after removal follow the steps given below.

Here’s how to add a printer to Windows 10:

  1. Sign-in or log on to your Windows 10 computer with an administrator account.
  2. Connect your printing device to the PC.
  3. Click the Start button from the desktop screen.
  4. From the Start menu, click Settings.
  5. On the SETTINGS window, click Devices.
  6. Once the DEVICES window opens up, from the left pane, make sure that thePrinters & scanners category is selected.
  7. From the right pane, under the Add printers & scanners section, click Add a printer or scanner.
  8. Wait while Windows searches for the connected printer.
    Note: If Windows finds the printer, you can click its name and can follow the on-screen instructions to complete the installation process.
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Tech Support Specialist: Michelle, Computer Support Specialist replied 2 years ago

If you find any problem let me know.

There is an optional Remote Connect Service - Quick Resolution

Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance

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Tech Support Specialist: Cody, Senior Systems Administrator replied 2 years ago
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,691
Experience: Systems Administrator
Verified

Did you request a phone call? I tried to accept but then it said it failed.

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Cody
Cody
Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2,691
2,691 Satisfied Customers
Experience: Systems Administrator

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