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Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2275
Experience:  Systems Administrator
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Have recently downloaded Windows 10 but having printer

Customer Question

Have recently downloaded Windows 10 but having printer problems.
Message received back 'cannot communicate with the printer' 'turn enable bi-directional support on in the printers properties dialoge box'.
However after visiting the printer's properties am unable to locate bi-directional support?
Ross Fowler
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

What is the make and model of the printer?

Is it connected using usb to the computer?

Customer: replied 1 year ago.
Canon MP620 and connected using USB
Expert:  Michelle replied 1 year ago.

Thanks for the info please let me know the windows 10 version as well 32bit or its 64 bit.

Customer: replied 1 year ago.
32 bit operating system, x 64 based processor
Expert:  Michelle replied 1 year ago.

Turn off the printer power and uninstall the existing printer from the devices and printing folder and after removal follow the steps given below.

Here’s how to add a printer to Windows 10:

  1. Sign-in or log on to your Windows 10 computer with an administrator account.
  2. Connect your printing device to the PC.
  3. Click the Start button from the desktop screen.
  4. From the Start menu, click Settings.
  5. On the SETTINGS window, click Devices.
  6. Once the DEVICES window opens up, from the left pane, make sure that thePrinters & scanners category is selected.
  7. From the right pane, under the Add printers & scanners section, click Add a printer or scanner.
  8. Wait while Windows searches for the connected printer.
    Note: If Windows finds the printer, you can click its name and can follow the on-screen instructions to complete the installation process.
Expert:  Michelle replied 1 year ago.

If you find any problem let me know.

There is an optional Remote Connect Service - Quick Resolution

Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance

Expert:  Cody replied 1 year ago.

Did you request a phone call? I tried to accept but then it said it failed.

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