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Ask Wes Your Own Question
Wes
Wes, Consultant
Category: Computer
Satisfied Customers: 967
Experience:  Bachelor's Degree in Computer Science, 20+ years experience.
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Getting over 100 JUNK e-mails...send them to spam...go off

Customer Question

getting over 100 JUNK e-mails...send them to spam...go off BUT next time on computer they are BACK
Submitted: 2 years ago.
Category: Computer
Expert:  Wes replied 2 years ago.

Hi my name is ***** ***** I'll be assisting you today. What e-mail provider are you using?

Customer: replied 2 years ago.
centurylink.net
Customer: replied 2 years ago.
no type
Expert:  Wes replied 2 years ago.

Alright, are you using their webmail interface (through a web browser) or using an e-mail program?

Customer: replied 2 years ago.
e-mail
Expert:  Wes replied 2 years ago.

Do you know what program? Windows Mail, Eudora, Outlook?

Customer: replied 2 years ago.
window 7
Expert:  Wes replied 2 years ago.

Are you using that computer right now to talk to me?

Customer: replied 2 years ago.
Expert:  Wes replied 2 years ago.

Would it be alright if I used a remote desktop program to connect to your computer and work on this with you?

Customer: replied 2 years ago.
hard of hearing type
Expert:  Wes replied 2 years ago.

okay please click on the blue highlighted link here and follow the prompts to start the remote link: https://www.fastsupport.com/489713624

Expert:  Wes replied 2 years ago.

You need to approve the connection or I can't work on this with you.

Expert:  Wes replied 2 years ago.

please click on this and try again https://www.fastsupport.com/565719945

Expert:  Wes replied 2 years ago.

What I want to do is make sure that the junk e-mail is being flagged and that there isn't anything that's happening to pull the emails out of the junk folder. It could be that you are simply getting so many junk e-mails sent to you that it just looks like they're reappearing. If the latter is the case, the best course of action is to create a new e-mail address, advise your friends and family to use that one to communicate you, then use the old one for signing up on websites and so forth. That way, all the junk goes to the old one and your new e-mail stays nice and clean.

Customer: replied 2 years ago.
ok
Expert:  Wes replied 2 years ago.

Did that answer your question or do you want me to connect to your PC and look around more?

Expert:  Wes replied 2 years ago.

Did you still need assistance with this problem?