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Jerry Hannell
Jerry Hannell, Computer Support Specialist
Category: Computer
Satisfied Customers: 8480
Experience:  Experience in Windows environment. ASP, Visual Basic, Ajax
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What can't Skype connect to?

Customer Question

What can't Skype connect to?
Submitted: 2 years ago.
Category: Computer
Expert:  Jerry Hannell replied 2 years ago.
hi, what is the problem exactly? are you unable to login to skype?
Customer: replied 2 years ago.
Yes. Every time I try to log in, it says Skype can't connect.
Expert:  Jerry Hannell replied 2 years ago.
are you able to Access websites? (internet is working?)
Customer: replied 2 years ago.
Yes. The Internet has been working everyday but yesterday. I tried it when it the internet was working.
Expert:  Jerry Hannell replied 2 years ago.
did you try to uninstall skype and install again?
Customer: replied 2 years ago.
That would cause my computer to get a virus. My boyfriend is a tech geek and he said lets not delete anything. I had regclean and advanced protection viruses on my computer. Is there another way?
Expert:  Jerry Hannell replied 2 years ago.
can you try to login again, and tell me the error message again?(do you see an error number too in the error message?)
Expert:  Jerry Hannell replied 2 years ago.
are you receiving an error like this?
Customer: replied 2 years ago.
No. Right now it is spinning. Every now and then I pick up on the change in speed.
Expert:  Jerry Hannell replied 2 years ago.
it seems there is no problem with connection. there must be a problem with skype itself
Expert:  Jerry Hannell replied 2 years ago.
(because it is not even opening)
Customer: replied 2 years ago.
Probably. I never had a problem with Skype before.
Expert:  Jerry Hannell replied 2 years ago.
so it is better we reinstall skype. because it seems there is a problem with skype itself
Customer: replied 2 years ago.
Okay, but I would have to get back with you on that. My boyfriend would have to see if my hp computer can do that. Like I said earlier it had two viruses on it.
Customer: replied 2 years ago.
For a minute there, I thought that it was done. It started to slow down.
Expert:  Jerry Hannell replied 2 years ago.
is skype opening now?
Customer: replied 2 years ago.
Nope. I'm starting to get tired of waiting on Skype to load.
Customer: replied 2 years ago.
Can I get back with later today?
Expert:  Jerry Hannell replied 2 years ago.
yes, i will be here
Customer: replied 2 years ago.
Okay. Thanks.
Expert:  Jerry Hannell replied 2 years ago.
you are welcome
Customer: replied 2 years ago.
So my boyfriend believes I can download. I'll let you know when it doesn't work.
Expert:  Jerry Hannell replied 2 years ago.
I will be here if something goes wrong