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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5563
Experience:  B.Sc. Computer Science with Honors
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I'm using toshiba Sattelite P775-S7215 Intel core i7 part

Customer Question

I'm using toshiba Sattelite P775-S7215 Intel core i7 part no. psby1u-00dd006 . Serial no. 6b314932k .Dc 19v - 3.95A . Every time when I turn on and shut down my laptop always say update and configure something and automatic download ........ , I don't know what is happen . What should I do ? Then battery 100% fully recharge but empty , should I need replace battery ? I am trying find everywhere with model no. Pa3817u-1brs pabas228 dc 10.8v 4200mah but I couldn't , please help me ! Lan Nguyen.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

how old is the laptop and since how long you are experiencing the problem.

Have you made and recent changes to hardware or software?