How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michelle Your Own Question
Michelle
Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5563
Experience:  B.Sc. Computer Science with Honors
26798893
Type Your Computer Question Here...
Michelle is online now
A new question is answered every 9 seconds

I'm using toshiba Sattelite P775-S7215 Intel core i7 part

Customer Question

I'm using toshiba Sattelite P775-S7215 Intel core i7 part no. psby1u-00dd006 . Serial no. 6b314932k .Dc 19v - 3.95A . Every time when I turn on and shut down my laptop always say update and configure something and automatic download ........ , I don't know what is happen . What should I do ? Then battery 100% fully recharge but empty , should I need replace battery ? I am trying find everywhere with model no. Pa3817u-1brs pabas228 dc 10.8v 4200mah but I couldn't , please help me ! Lan Nguyen.
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

how old is the laptop and since how long you are experiencing the problem.

Have you made and recent changes to hardware or software?