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Hello. My name is ***** ***** I will be assisting you today. Are you checking your email through the web interface at hotmail.com or through a 3rd party program like Windows Live, or Microsoft Outlook?What is 1 of the email addresses that is having issues?
I just sent you a test email, I'm assuming you didn't receive it?
I didn't get a bounce back, so there may be some settings we need to troubleshoot in Windows Live. Can I remotely connect to your computer, so I can troubleshoot this issue with you?
Please download and run this file and provide me the ID/Password:
Checking in to see if you still need help with this issue, if so please reply at your convenience.