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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 37530
Experience:  Over 20 years of consulting to the IT industry
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My husbands cell phone account has been shut off unknown

Customer Question

my husbands cell phone account has been shut off for some unknown reason. his name is***** (###) ###-####.password ***** we have been to the AT&T store three times and they say they can't help us because it is an app. his messenger is working so we know his account is still active..just can't get the facebook up.. if you could help us would mean a lot. my husband has lung cancer and enjoys seeing his friends on facebook. thank you....
Submitted: 2 years ago.
Category: Computer
Expert:  Richard replied 2 years ago.

Hi thee and welcome

To confirm, the issue is not the phone account being shut off, but him accessing his Facebook correct?

Customer: replied 2 years ago.
Expert:  Richard replied 2 years ago.

Thank you

What exactly happens when he tries to access Facebook?

Customer: replied 2 years ago.
After he puts password ***** an icon comes up and says connection lost.
Expert:  Richard replied 1 year ago.

Thank you

Can you tell me the make and model of the Phone this problem is happening on?