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Forgot start up password Surface 3 with Windows 8. How can I

Customer Question

Forgot start up password ***** Microsoft Surface 3 with Windows 8. How can I get logged on
Submitted: 2 years ago.
Category: Computer
Expert:  Viet - Computer Tech replied 2 years ago.
Hi,
I'm sorry about the issue. Is it showing an email address at the password ***** login screen on the Microsoft Surface 3 laptop?
Is there any error or message when resetting the Microsoft account using a different computer with the email address as shown on the problematic computer? Was it successful? Or is there any error or message?
Can you connect an Ethernet/network cable temporarily from the Microsoft Surface 3 laptop to the internet modem/router device?
Is it okay to reset the laptop fresh, so you can re-set it up fresh, like brand-new, with a new password ***** want?
Please reply at the box below. Thank you.