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Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
Please tell me the problem a bit more in detail.
let me know what phone are you using Android or Apple i will give you the steps to connect your laptop to the internet using your phone.
Step oneFrom the Home Screen, select the Settings menu. It should look something like this. Tap More...
Step twoSelect Wireless & Networks and then Tethering & portable hotspot.
Step threeTick the box next to Portable Wi-Fi hotspot.
Step fourTap Portable Wi-Fihotspot settings and you can edit the Wi-Fi network name, and choose a password.
Now on your PC or laptop, select your handset's network from the list of Wi-Fi connections available
Step fiveClick connect and then you'll need to enter the password ***** the Wi-Fi hotspot. Once connected, you'll be able to surf the web using the handset's 3G or 4G connection to your heart's content.
let me know if you need any more info.