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Michelle, Computer Support Specialist
Category: Computer
Satisfied Customers: 5568
Experience:  B.Sc. Computer Science with Honors
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I have followed your instructions too set up my mobile phone

Customer Question

I have followed your instructions too set up my mobile phone and laptop and it will not connect. What am I missing?
Submitted: 1 year ago.
Category: Computer
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

Please tell me the problem a bit more in detail.

Customer: replied 1 year ago.
All connections are working, shows address, confirmed network. Laptop and mobile phone will not connect.
Expert:  Michelle replied 1 year ago.

let me know what phone are you using Android or Apple i will give you the steps to connect your laptop to the internet using your phone.

Customer: replied 1 year ago.
Android. Droid Turbo.
Expert:  Michelle replied 1 year ago.

Step one
From the Home Screen, select the Settings menu. It should look something like this. Tap More...

Step two
Select Wireless & Networks and then Tethering & portable hotspot.

Step three
Tick the box next to Portable Wi-Fi hotspot.

Step four
Tap Portable Wi-Fihotspot settings and you can edit the Wi-Fi network name, and choose a password.

Now on your PC or laptop, select your handset's network from the list of Wi-Fi connections available

Step five
Click connect and then you'll need to enter the password ***** the Wi-Fi hotspot. Once connected, you'll be able to surf the web using the handset's 3G or 4G connection to your heart's content.

Expert:  Michelle replied 1 year ago.

let me know if you need any more info.