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if you use the guest option can you sign into your google account that you normally use for the chrome at www.google.com
can you not get there or it wont let you log into the account ?
what message does it give if it wont let you log in ?
on the computer that you are using to talk to me
can you go to www.gmail.com
and sign in with the gmail account that you usually sign in with on the chromebook